Frequently Asked Questions
Everything you need to know about shopping with Addis Housewares.
What is the standard delivery timeframe for my order?
Standard delivery typically takes 3-5 business days. We also offer an expedited shipping option at checkout if you need your housewares delivered sooner.
What is your return policy for home essentials?
We offer a 30-day return policy on all unused items in their original packaging. Please ensure the product is in resalable condition to receive a full refund.
Are Addis Housewares products covered by a warranty?
Yes, many of our products come with a manufacturer's guarantee ranging from 1 to 10 years, depending on the specific item. Please check the product description for individual warranty details.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer bulk discounts for commercial or trade customers?
We do provide competitive pricing for bulk orders. Please contact our dedicated customer service team with your requirements to receive a custom quote.